ICT System Manager

  • Working area: ICT
  • Facility: Avezzano (Italy)
  • Job time: Full Time

The ICT System manager supports the acquisition, installation, maintenance, and administration of the company core computing environment (servers, storage, operating systems, and infrastructure). He/she will regularly work with Business Units to ensure solutions meet or exceed business requirements. He/she has to suggest, promote, and leverage published standards to minimize environment complexity and ensure regulatory as well as license compliance.


IT infrastructure

  • Define, design, and implement core system hardware and operating system solutions

  • Ensure the operational health (Security, Availability, Performance, Interoperability and Reliability) of MIT’s core computing resources

  • Propose and implement system enhancements (software and hardware updates) that will improve the performance and reliability of the system

  • Research new equipment based on needs and end of life for the equipment based on the IS Roadmap

  • Minimize the cost of new equipment within budget constraints

  • Analyze, compare, and determine the cost of implementing new technology or services

  • Participate in the project planning process to determine and recommend hardware needs

  • Interact with vendors, service providers, and business units for the integration of services and systems

  • Optimize servers’ performance 

  • Collaborate with the ICT security team


Maintenance of IT hardware and software

  • Continually work to improve operations through routine exercising of metrics review, trend analysis, configuration, incident, and problem management processes

  • Manage and maintain the existing environment

  • Respond appropriately to alarms, alerts, and notifications for the environment from the management system

  • Maintain the information in the management system

  • Manage contractor support personnel in the operational tasks

  • Coordinate with vendors regarding updates to equipment and the equipment lifecycle.

  • Monitor the needs of the site (bandwidth, network, etc.)

  • Coordinate with vendors, service providers, and business units for upgrades of services and systems

  • Optimize performance of existing and new servers

  • Configure servers

  • Document processes and procedures

  • Work with project teams and stakeholders to ensure a successful implementation that meets customer expectations


Technical Support

  • Act as the subject matter expert (SME) and final point of contact

  • Respond to customer or developer requests for assistance

  • Troubleshoot issues independently and with other teams

  • Identify and document defects and enhancements

  • Assist with the onboarding of support team members through training and mentoring

  • Attend training and implement the information learned

  • Research best practices, current trends, and techniques

  • Make recommendations to the enterprise architect for changes to the IS roadmap

Technical Communication

  • Provide formal communications on directional changes or changes that will impact existing services

  • Keep business units informed on the status of the unified network (wired and wireless), voice, data, and video infrastructure

  • Educate business units on the feasibility and limitations of the technologies in the environment

  • Respond to customer inquiries regarding network performance

  • Communicate and collaborate with peer groups (enterprise architects, security team, network team, etc.)


Data Security Management

  • Work observing and respecting the Company’s Security Policy by ensuring the availability, integrity, and confidentiality of the tangible and intangible assets

  • Design, configure and maintain systems providing to the managed information the appropriate level of availability, integrity, and confidentiality

  • Install, administer, and monitor information security solutions (SIEM, IAG, IAM, etc.)

  • Manage security events

  • Analyze information security risks then propose and implement solutions to address them


  • Master’s degree in Computer Science or other relevant subjects


  • 5 years as professional experience required

  • Good English

  • Problem solving techniques and tools

  • Operating Systems and platforms used at the site such as Windows, Unix, Linux and VMWare, and related management tools

  • Monitoring tools 

  • Storage and backup systems and architectures, such as NAS, SAN, VTL

  • Software distribution tools such as SCCM

  • Project management


The following soft skills are required:

  • Team player working well in collaborative situations

  • Problem solving and spirit of analysis

  • Stress management

  • Proactivity

  • Strong communication skills

  • Conscientiousness

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